BuyGoods
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
BUYGOODS IS A SCAM
Bought their Aquasculpt for 6 months and they offered a reduced rate for 12 months, so I bought the 12-month offer instead, and did this within 1 minute. Buygoods charged my card twice - $305.91 and $241.02 within minutes.
I immediately called their number, complained, and told them to cancel both orders since they obviously cannot be trusted. They have proved me correct! They are supposed to refund $546.93 and they are literally piecemealing the refunds: $152.95 then $120.51. I called and complained, and they said they would refund the entire balance, but what I got was: $117.00 and then $3.51 (you read that right - $3.51!!!).
They still owe $152.96, and if I do not have a full refund of $152.96 within 12 hours of my next call, I will dispute the entire $546.93 with my Visa. Buygoods is not only a scam, but they are committing fraud on a credit card after they were told to cancel the entire order before they were ever able to ship it out.
- Con artists - scam online company
Preferred solution: Full refund
User's recommendation: File Complaints with FTC and FCC against Buygoods !!!
Chicago, Illinois
Missing 3 bottles from my order and after many calls have not fixed the problem!!!
I.have written MANY e-mails begging them to send me the bottles they missed in my shipment. Despite the high cost of the product and my insistence in having them ship the 3 missing bottles, almost one month later NOTHING.
This is THEFT and ABUSE of the customer!!!
Many words but NO resolution of the problem THEY CREATED. And no shame for STEALING from the customer!!!
User's recommendation: Do not purchase anything!!! They are scammers!
Thank you for reaching out to us. I completely understand how upsetting and frustrating this situation must be—especially after waiting so long without receiving the bottles you paid for.
Please rest assured that your concern is being taken very seriously. To help us resolve this as quickly as possible, could you kindly provide your full name, contact number, and a convenient time for us to reach you?
If you prefer, you may also contact us directly at support@buygoods.com or by phone at 302-200-3480. Your feedback is very important to us, and we truly appreciate the opportunity to make this right.– Team BuyGoods
Sylvania, Georgia
Refund not received
Returned package without opening as direct but still have not received refund. returned merchandise the middle of October and haven't heard anything from the company yet.
Thank you for bringing this to our attention. We’re sorry to hear that you haven’t received an update regarding your refund after returning the package, and we completely understand how frustrating that can be.
To assist you more efficiently, please provide your full name, contact number, and the best time for us to reach you. Our team is committed to reviewing this matter thoroughly and working with you to find the best resolution. You can also reach us directly at support@buygoods.com or by calling 302-200-3480—we’re ready to help.
Your feedback is truly appreciated, and we value the opportunity to make things right. – Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel orders
Cancel my orders. Refund me.
I must consult my doctor before taking this supplement. I am on prescribed medications.
Preferred solution: Full refund
Thank you for letting us know. I completely understand your decision to consult with your doctor first, especially since you’re on prescribed medications.
I want to reassure you that all of your orders have already been refunded in full. Depending on your bank, it may take 3 to 5 business days for the funds to reflect back in your account. If there’s ever anything else we can help you with, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.
We’re here to help. —Team BuyGoods!
Salmon Arm, British Columbia
Return of goods.
Found the product was not doing anything for me and the taste was really bad. Other than that it may work for some people but for me it was not doing anything.
User's recommendation: Start with one bottle to see if it works for you.
Thank you for taking the time to share your honest feedback. We’re sorry to hear that the product didn’t meet your expectations and that the taste wasn’t to your liking.
Since everyone’s body responds differently, we understand that results may vary from person to person. We truly appreciate you giving it a try and sharing your experience—it helps us improve. To assist you further, could you please provide your full name, contact number, and the best time to reach you? Our team would be happy to look into this and find the best possible resolution.
You can also reach us directly at support@buygoods.com or by calling 302-200-3480.
Your satisfaction means a lot to us, and we’d love the chance to make things right. – Team BuyGoods
To cancel my order # is 8vwz420l
They could improve on returning customers phone calls and emails . I would like to cancel my order if I could get in touch with them
User's recommendation: Do your research before ordering
Thank you for reaching out and for sharing your experience with us. I completely understand how frustrating it can be when it feels difficult to get in touch.
As agreed during your call, you only need to refuse the package upon delivery. Once that’s done, please give us a call back after 48 hours so we can help expedite your refund right away. We truly appreciate your patience and understanding, and we’ll be here to ensure the process goes as smoothly as possible. If there’s ever anything else you need, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.
We’re always here to help. —Team BuyGoods
Having trouble returning an order
Took the pkg to Fed Ex and told them I refused it but it came BK to me, took it BK to FedEx told the guy what happened and he put a refused tag on it but it came BK to me again, I need to know where I can send it to get credit , thank you
User's recommendation: Not happy at All
Thank you for reaching out and sharing your experience. I understand how frustrating that must have been for you.
Please rest assured that your order has already been refunded, so no further action is needed on your part. Depending on your bank, it may take 3 to 5 business days for the funds to show back in your account. If there’s ever anything else we can help you with, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.
We’re here to help. —Team BuyGoods!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceling my order i place yesterday /August 2nd/
Please cancel orders nr #8YUZ3VB2 and # 8YUZ3VBM for me.The produkt I had ordered is NEURO SHARP.This is one of several attempts to cancel this order. You are generating interest in this product base on false advertisements, using AI to put wards in peoples mouth- and the same people are warning publicly that this is scam!
User's recommendation: Be very cautious when ordering from them- the products they are selling are advertised using AI- and people they are using are denying any participation. Canceling orders are impossible, no reply to e-mail and telephone calls are always disconected
Thank you for contacting us. I understand your concerns regarding your recent experience, and I’m truly sorry for any frustration you’ve encountered while trying to cancel your orders.
I’ve checked your account, and I can confirm that both orders for Neuro Sharp were successfully canceled and fully refunded on August 4, 2025. Depending on your bank’s processing time, it may take a 3 to 5 business days for the refund to reflect in your account. We take feedback like yours seriously and will ensure it is shared with the appropriate team for review. Your experience matters to us, and I appreciate you bringing this to our attention.
If there's ever anything else we can help you with, please don't hesitate to reach out at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn info
BuyLove the review company's name!!! LOLOL I had double-ordered similar products and wanted to get the latest order returned.
- Good products
- Long wait times for customer service to answer calls
Preferred solution: Full refund
User's recommendation: Buy-Goods is easy to work with - if you can afford to hang out on-hold for long periods of time - or want to leave a voicemail, hoping they'll returning your messasge
Thank you for reaching out and for sharing that with us. I completely understand how easy it can be to accidentally place a double order.
I’ve gone ahead and processed the refund for your most recent order. Depending on your bank, it may take 3 to 5 business days for the funds to show back in your account. If there’s ever anything else we can help you with, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.
We’re here to help. —Team BuyGoods!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
No answers, no product ever shipped. AI image of Oprah, fraud reporting to FCC.
Also, Colin, credit card company to reverse charges, terrible company. Also, charged more than what was on the screen, double $500, disgusting.
- Fraud and theft
Preferred solution: Full refund
User's recommendation: Scam fraud
i tried to order but my card was declined, one day later over 700 dollars was charged on my for items i did not ordered, request my money be returned immediately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for my product
I ordered Neuro sharp.
When can I expect delivery?
I already paid over $300.00
They got my money but didnt respond or ship
User's recommendation: Don’t buy from them.
I completely understand your concern, especially after paying over Three Hundred Dollars and not receiving your order. I want to reassure you that the charge has already been disputed, which means your bank is currently reviewing the transaction.
Since the funds are being handled on their end, the best step now is to contact your bank directly so they can provide you with updates and guide you through the process. I know this is frustrating, and I truly appreciate your patience while this gets resolved. If there’s ever anything else we can help you with, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.
We’re here to help. —Team BuyGoods!
Unauthorized charges
Unauthorized charges on my credit card of $289.03 and $159.13 on 08/18/2025. I am going to my bank to resolve this issue and make the company make payment for these charges
Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconvenience you’ve encountered.
Your satisfaction is extremely important to us, and we want to ensure this matter is resolved properly. To assist you more effectively, could you please provide your name, contact number, and a convenient time for us to reach out? Our team is eager to investigate this thoroughly and speak with you directly to find the best possible resolution. Your feedback is invaluable in helping us improve, and we deeply appreciate the opportunity to make things right.
If you prefer, you may also contact us directly at support@buygoods.com or by phone at 302-200-3480—our team is always ready to assist you. Sincerely, Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel both of the orders to BuyGoods.com from AquaSculpt billed thru paypal
I placed one order and was billed for two. Therefore, I am cancelling both orders.
Thank you.
Elizabeth Kelly 575-518-****
Preferred solution: Full refund
Thank you for reaching out to us. I completely understand how frustrating it can be to see duplicate charges, and I’m glad to let you know that both orders have already been refunded as of August 6, 2025.
You can expect the refund to be reflected back into your account within 3–5 business days from that date, or depending on your bank’s processing time. If there's ever anything else we can help you with, please don't hesitate to reach out at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a medical ? about a supplent I just received. Need to know if ii is safe to take with a perscriptuon I take...
No Answers from you. No place to ASK!
Same as above need to know safety of taking Neuro Sharp with perscribed Donepezil.
You sold it to me Ad said recommended By Dr. Gupta now can you answer or do you know?
User's recommendation: Be sue of safety before ordering.
I completely understand how important it is to feel confident and safe about any supplement you take, especially alongside prescribed medication. I see that you’ve already spoken with our team about your concern, and I truly appreciate your patience.
I’m glad we could reach a resolution, and I appreciate your understanding in accepting the partial refund that was offered. If there's ever anything else we can help you with, please don't hesitate to reach out at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods!
No contact from buygoods after making a purchase
Watched an ad by Dwayne Johnson for ed supplements and made a purchase for $321.00. I cannot find the info for the ad now and haven't got anything at all from the co.
My search told me that Dwayne Johnson is not affiliated with any co.
Like this.
However Buygoods has taken the payment according to my bank. If this is a scam I need a full refund as stated in the ad.
User's recommendation: Check out ads before commiting to a purchase
Thank you for reaching out to us. I completely understand how upsetting this experience must be—especially when things don’t align with what was advertised—and I truly appreciate you bringing it to our attention.
I want to assure you that I’ve already processed the full refund back to your original payment method. Please note that depending on your bank, it may take 3 to 5 business days for the amount to reflect on your statement. While we are not affiliated with any advertisements featuring Dwayne Johnson, we take concerns like this very seriously. Unfortunately, some unauthorized ads circulating online misuse his image without permission, and we strongly encourage reporting those when encountered.
If you have any further questions or need assistance with anything else, please don’t hesitate to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for reaching out. I’m truly sorry to hear about your recent experience, and I completely understand how frustrating this must be.
After thoroughly checking our system using the information provided, we were unable to locate an order under your details. To better assist you, we kindly ask that you share your full name and email address used at the time of purchase. Please also note that while charges may appear as one full amount, refunds are often processed in separate parts—typically divided between product cost, shipping fees, and taxes. Rest assured, the total refunded will still match the full amount owed.
Your feedback is important to us, and we remain committed to improving our service based on valuable customer input. At BuyGoods, your satisfaction is our top priority. If you have any questions or need further assistance, feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We're here to help. Team BuyGoods!