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BuyGoods is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

BuyGoods

BuyGoods

buygoods.com
Claimed company
What is your customer experience with BuyGoods?

BuyGoods Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • BuyGoods has 4.3 star rating based on 102 customer reviews. Consumers are mostly satisfied.

  • 26% of users would likely recommend BuyGoods to a friend or colleague.

  • Rating Distribution
  • Pros: Good quality, But then it just kind of fizzled out, Dosent answer phone or contact customer.
    Cons: Bad service, Difficult to resolve this matter, Failure to deliver as contracted.

View full overview ›

Media from reviews

BuyGoods - Incomplete delivery
BuyGoods - Your guys send me two times wrong merchandise i want my money backBuyGoods - Goods not receivedBuyGoods - They are makers of purdentoumulgh nature's formula. Nature's formula is a...BuyGoods - They are makers of purdentoumulgh nature's formula. Nature's formula... - Image 2BuyGoods - I didnt buy from you.BuyGoods - Need return label
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Show reviews that mention
order refund money number bottles card return service account goods
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V.R P
map-marker Lubbock, Texas

Refund

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BuyGoods - Refund

Ivey was amazing actively listening to my frustration with this order #8AVZ34AC. Thank you so, so, so much.

View full review

Preferred solution: Full refund

Company responded
Heidemarie S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vöcklabruck, Upper Austria

Resolved: Unsicheres Produkt

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Updated by user Dec 06, 2025

Company fixed the issue and I have been provided with partial refund. 16.- Euro will remain on meThat was: standard custom fee 6.-Euroand post fee 10.-Euro. Immer im Vorfeld erkundigen ob noch weitere(Liefer)gebühren anfallen und googeln ob die Firma seriös ist.

Updated by user Dec 05, 2025

Das Kundenservice beziehungsweise die Antwort der Firma kam rasch, jedoch wird alles über Ki abgewickelt, die bollständige Rückerstattung nach Rücksendung der Order wurde versprochen – ich hoffe dass es auch klappen wird

Original review Dec 05, 2025
Ich kann dazu noch nicht sagen die KI Antworten sind freundlich und positiv und versprechen auch eine Rückerstattung sobald die Abwicklung abgeschlossen ist kann ich mehr darüber sagen ob es geklappt hat
View full review
1 comment
Girlie D Tsc
Response

Thank you for reaching out, and I’m truly sorry for the issues you experienced with your delivery. Receiving a parcel that arrived partially opened, without proper documentation, and with unexpected customs fees is understandably very upsetting.

I completely understand your concerns and your desire to have this resolved as quickly as possible. We’ve processed the full refund for your order today, December 5, 2025. You can expect the amount to be credited back to your account within 3–5 business days, depending on your bank’s processing time. Your feedback is incredibly important to us, and we remain committed to improving our service based on the experiences our customers share.

We kindly ask that you return the package to the address provided so we can complete the process on our end. If you have any questions or need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. —Team BuyGoods!

Company responded
Peter R Mys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incomplete delivery

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BuyGoods - Incomplete delivery

Order no. 89FZ3615

Ordered 3 bottles Reticlear

Only 1 bottle delivered

Where are other 2 bottles??

Paid $231.54

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Question authentication of supplier

1 comment
Girlie D Tsc
Response

Thank you for contacting us. I understand how frustrating it must be to receive only one bottle when you ordered three.

I’ve checked your order, and I can confirm that the 2 missing bottles of Reticlear have already been requested to be shipped to the address we have on file. You’ll receive the tracking details as soon as they become available. We truly appreciate your patience, and we’ll make sure you receive the remaining bottles without further delay. If you have any questions in the meantime or need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. —Team BuyGoods

Company responded
Shirley V Hlv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They refuse to refund your money

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Updated by user Dec 07, 2025

Company fixed the issue and I have been provided with full refund. Don't give and I reported them to the Better Business Bureau.

Updated by user Nov 26, 2025

Do not order from they promise a refund and you never receive it

Original review Nov 22, 2025
Im furious I text numerous times to refund my money canceled order before it shipped still has failed to do so scamming and elderly person is unforgettable
View full review

User's recommendation: Do not become a victim of this co

1 comment
Girlie D Tsc
Response

Thank you for bringing this to our attention, and I’m truly sorry to hear about the frustration you’ve gone through. I completely understand how upsetting this situation must feel, especially after you made several attempts to cancel your order before it shipped.

Please know that we take concerns like yours very seriously, and we would never want you to feel overlooked or mistreated. I’ve processed the refunds on your orders. You should see the amount credited back to your account within 3–5 business days, depending on your bank’s processing times. Should the package still arrive, please feel free to refuse the delivery or return it to your local post office so it can be sent back to us.

Customer satisfaction is a top priority for us at BuyGoods. Should you need further assistance or have any more questions, feel free to contact us at support@buygoods.com or call us at 302-200-3480.

We’re here to help. Team BuyGoods

Company responded
Heidemarie S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vöcklabruck, Upper Austria

Resolved: Return supplements and want refunded

Updated by user Dec 19, 2025

Company fixed the issue and I have been provided with full refund. Das Paket ohne Annahme zurückschicken um sich die Zoll und Postgebühren zu sparen.

Updated by user Dec 09, 2025

Der Kundenservice von Bike hat relativ rasch geantwortet und eine Rückerstattung angeboten die auch prompt auf das Konto kam. Aufgrund der Kosten von 16 € (Paket kam per Nachname und zusätzliche Zollgebühren) würde ich bei dieser Firma nicht mehr bestellen

Original review Dec 04, 2025
Today I got my order and I had to pay 16.- euro custom for the parcel.
There is no accompanying text to the supplement sugar naturedrops, no company name anything
The parcel was partially opened
I want to send back the parcel and want my money back: 294.-Euro
My order number: 9KJZ320O
Date of order: 16.Nov 2025
View full review

User's recommendation: Ich habe per mail die Rückerstattung des bezahlten Betrages erlangt.. dies wurde mir nun. nach Rücksendung des Paketes zugesichert. Ich hoffe dass die Rücksendung beziehungsweise Rückerstattung klaglos funktionieren wird

1 comment
Girlie D Tsc
Response

Thank you for reaching out, and I’m truly sorry for the issues you experienced with your delivery. Receiving a parcel that arrived partially opened, without proper documentation, and with unexpected customs fees is understandably very upsetting.

I completely understand your concerns and your desire to have this resolved as quickly as possible. We’ve processed the full refund for your order today, December 5, 2025. You can expect the amount to be credited back to your account within 3–5 business days, depending on your bank’s processing time. Your feedback is incredibly important to us, and we remain committed to improving our service based on the experiences our customers share.

We kindly ask that you return the package to the address provided so we can complete the process on our end. If you have any questions or need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. —Team BuyGoods!

Company responded
Barbara B Pky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hurst, Texas

Resolved: Must consult with my doctor first please cancel my order until I go to my appointment

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Updated by user Nov 10, 2025

Company fixed the issue and I have been provided with full refund. Check with your doctor before purchase ‼.

Original review Nov 04, 2025
I'm on many medications and I need to see my doctor before starting another program.
I would like a refund for my order and
next time I need to have assurance from my doctor.
The product sounds good but with all the other medication I take, I'm unsure of starting this one.
I am a diabetic and on Monjourno.
View full review

Preferred solution: Full refund

1 comment
Girlie D Tsc
Response

Thank you for reaching out and sharing your situation. We completely understand your concern, especially given that you’re taking other medications.

It’s always wise to consult your doctor before starting any new supplement. I’ve processed the refund for your order, and you should see the full amount credited back to your account within 3–5 business days, depending on your bank’s processing times. If the package arrives, we’d greatly appreciate it if you could either refuse the delivery or return it using the address on the packing slip. Your feedback is very valuable to us, and we remain committed to improving our service based on the insights our customers provide.

Should you need further assistance or have any questions, please don’t hesitate to contact us at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. — Team BuyGoods

Company responded
Jolie Gdt
map-marker Silver Spring, Maryland

Resolved: Return GLPro6 Bottles

I felt very enthusiastic and excited when I first saw the ad of GLPro6 for treating Diabetes-II. So I ordered.

I tried for 2 months but unfortunately it provide expected results. However, I am satisfied and content that I did give this new and revolutionary medicine a chance.

View full review

User's recommendation: I think Diabetics should certainly test it.

1 comment
Girlie D Tsc
Response

Thank you for sharing your experience with GLPro6 and for giving the product a fair try. We truly appreciate you taking the time to provide thoughtful and honest feedback.

While results can vary from person to person, we respect your decision and are glad you felt comfortable exploring this option. We’ve processed your refund, and the credited amount should reflect in your account within 3–5 business days, depending on your bank’s processing time. To complete the process, we kindly ask that you return all bottles—both used and unused—so everything can be properly documented and finalized. If you need any assistance with the return or have additional questions, please feel free to contact us at support@buygoods.com or call 302-200-3480.

We’re happy to help.

Thank you again for giving GLPro6 a chance and for sharing your experience. – Team BuyGoods

Company responded
Mary E Rfa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: To get a refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The product did not work for me I am contacting the company because I'm requesting a refund the product did not hold up to their standards for me I don't know about anybody else just for me and I would like an address where I can send back the unused portion of product that I did not use but a request for refund is my main objective right now so I appreciate it if someone would get back with me you have my email and my phone number is available with my complaint

View full review

User's recommendation: 0 I would not dare put a recommendation on something that didn't help me as it was stated that it would

1 comment
Girlie D Tsc
Response

Thank you for reaching out to us and for sharing your experience. I understand how disappointing it can be when a product doesn’t meet your expectations, and I want to assure you that your concern is important to us.

I’ve sent the return instructions, including the return address, to your email so you’ll have everything you need to proceed with sending back the unused portion. Once we receive your return, we’ll process your refund. If you have any questions in the meantime or need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. —Team BuyGoods

Company responded
Valata D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

I am having a really hard time returning these products.

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You should be able to say what company you credited my refund to. Also, I had a really hard time trying to find out what card you charged and returned the refund to.

It seems like very unprofessional procedures.

I spent more than an hour trying to get the necessary information. I am very disappointed in your procedures.

View full review
Loss:
$443
Pros:
  • Mone

Preferred solution: Full refund

1 comment
Girlie D Tsc
Response

Thank you for reaching out and for sharing your concerns. I truly understand how frustrating it must have been to spend so much time trying to confirm where your refund was processed, and I’m really sorry for the inconvenience this caused you.

After reviewing your account, I can confirm that the full amount of $443.11 was successfully refunded on June 18, 2025. An email has also been sent to you with the details, including the last four digits of the Mastercard the refund was returned to, so you can verify this on your end. For our customers’ protection, we are only able to view the last four digits of any card used on the order. This security measure is in place to keep your personal and financial information safe.

Please note that refunds typically take 3 to 5 business days to reflect on your account, depending on your bank’s processing time. If you’re unable to locate the refund after this timeframe, you may also reach out to your bank so they can help trace the credit back to your account. If you have any questions or need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. —Team BuyGoods!

Company responded
Patricia N Sbr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question

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This supplement does not work, and the price is not the same as the advertisement. Your company should be ashamed of yourselves for advertising this supplement.

You said it has pink salt in it, and it does not, and that we should lose weight and see the difference in three days. I have not seen any difference in anything, and I am going to report you to the Better Business Bureau.

View full review
Loss:
$176
Cons:
  • Service is a lie

Preferred solution: Price reduction

User's recommendation: DONT BUY IT BECAUSE ITS A ***

1 comment
Girlie D Tsc
Response

Thank you for sharing your concerns. I completely understand your frustration and disappointment, especially when a product does not meet your expectations.

Your feedback is important, and we take it seriously. I’ve processed the refund for your order, and you should see the full amount credited back to your account within 3–5 business days, depending on your bank’s processing times. Your feedback is very valuable to us, and we remain committed to improving our service based on the insights our customers provide. Should you need further assistance or have any questions, please don’t hesitate to contact us at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. — Team BuyGoods

Company responded
Anonymous
map-marker Sebring, Florida

Wrong product!!!

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I tried to explain to the person I was talking to but she hung up on me twice. Yes I am a Pissed consumer !!!

I have called several times before and got several different answers?

Nobody helping, or seems to care. Wtf

View full review

User's recommendation: Never Buy from this Co. I think it's a SCAM!!!

1 comment
Girlie D Tsc
Response

We’re truly sorry to hear about your experience, and we understand how frustrating it must be to receive the wrong product and feel unheard while trying to get help. Being disconnected during a call can certainly add to that frustration, and this is not the experience we want for our customers.

To help us assist you more effectively, we’d appreciate the opportunity to look into this further. If possible, please provide your full name, contact number, and a convenient time for us to reach out so we can review what happened and work toward a resolution. You may also contact us directly at support@buygoods.com or by phone at 302-200-3480—our team is ready to assist.

Your feedback is very important to us, and we appreciate the opportunity to make things right. – Team BuyGoods

Company responded
Jonael Tlr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pearland, Texas

Resolved: Order

Updated by user Nov 06, 2025

They refunded the 3 cjarges. Contact theor customer service.

Original review Oct 22, 2025
When my wife saw the video, it showed testimony from several upscale people claiming they were healed of herpes. But after more research, I see where the company only guarantees their product creates fewer breakouts, but it doesn't cure the herpes.

There is no cure. Once it's dormant in your system, it is there.

And Dr. Gupta is on here.
View full review
Loss:
$11
Cons:
  • Fake advertising

Preferred solution: Just stop false advertising with dr gupta on there

User's recommendation: Get the truth before you get ripped off on false hope

1 comment
Girlie D Tsc
Response

Thank you for sharing your feedback with us. I completely understand how disappointing it must have been to see claims that didn’t align with your research, especially when it involves something as serious as a health condition.

We truly appreciate you bringing this to our attention. I’ve reviewed your account and can confirm that all charges associated with your order have been fully refunded. You should see the credit reflected in your account within 3–5 business days, depending on your bank’s processing time. We take concerns like this very seriously and will make sure your feedback is forwarded to the appropriate team for review.

Your input helps us maintain transparency and ensure customers receive accurate and reliable information. If you have any questions or need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. —Team BuyGoods!

Company responded
Cuyler Fou
map-marker Orderville, Utah

To see if you received the package back so I can receive my refund

The call was lost. I need to speak with someone to make sure you received my returned neurossilence products and I'm waiting for my refund

View full review

Preferred solution: Full refund

1 comment
Girlie D Tsc
Response

Thank you for reaching out to us. We apologize that the call was disconnected.

We’ve confirmed that your returned products were received, and we’re happy to let you know that your refund has already been processed. Please allow 3 to 5 business days for the funds to reflect on your original payment method, depending on your bank’s processing time. If you have any questions or need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. —Team BuyGoods!

E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Company responded
Janella A Fqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Excellent Customer Service, poor product.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 24, 2025

Company fixed the issue and I have been provided with full refund. Full refund on product not received, no refund on used product that did not work as advertised.

Contacted BuyGoods and they quickly handled my refund for the bottles I didn’t receive. They apologized that the product didn’t work for me, maybe if I continued taking it longer it would work but they couldn’t guarantee that.

Original review Sep 19, 2025
I have no complaints about their customer service, I just wish they offered a money back guarantee if the product was unsatisfactory.
View full review
1 comment
Girlie D Tsc
Response

Thank you for sharing your feedback with us. I completely understand your wish for a money-back guarantee when a product doesn’t meet expectations.

After reviewing your order, I’m glad to let you know that we’ve already processed a refund for the bottles that were not received. Since one bottle was opened and consumed, it falls outside the agreement and is therefore non-refundable. We truly appreciate your understanding, and your feedback is valuable in helping us improve how we support our customers. If there’s ever anything else you need, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480.

We’re always here to help. —Team BuyGoods

Company responded
Amirrah Ezi
map-marker Cocoa Beach, Florida

Cancel order now

Cancel order charged twice I want canceled now I didn't order the product and don't want it period..

View full review

User's recommendation: I would tell them not to order because you try to scam people

1 comment
Girlie D Tsc
Response

We’re sorry to hear about your experience and understand how upsetting it can be to see unexpected or duplicate charges on your account. We take concerns like this seriously and want to ensure the matter is reviewed and resolved as quickly as possible.

We’ve processed the refunds for your orders. You should see the credited amount reflected in your account within 3–5 business days, depending on your bank’s processing time. Please note that the order has already shipped and is currently on its way. If delivery is attempted, you may refuse the package, or if it has already been received, please return it to the sender so it can be properly processed.

Customer satisfaction is a top priority for us at BuyGoods. If you need further assistance or have any additional questions, feel free to contact us at support@buygoods.com or call 302-200-3480.

We’re here to help. – Team BuyGoods

Company responded
Wayne C Zuo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hickory, North Carolina

Charged more than double on 3 different. A scam. Do not buy. A rip off

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Ordered 3 bottles. $207.00

Was charged.

221.00 and $250.00. Never agreed to that charge. 2 charges do not want any product after I was scammed.want to cancel. They over charge for this scam product.

Do not need a scam like this. They overcharge you and I did not approve. Never order from them.

I am sorry copies like Buy Good scam you never order . They screw you

View full review

User's recommendation: never buy

1 comment
Girlie D Tsc
Response

We’re truly sorry to hear about your experience and completely understand how upsetting unexpected charges can be. Please know that BuyGoods is a legitimate order processing platform, and we take your concerns very seriously.

We’d like to make this right by reviewing the charges and assisting with your cancellation and refund request. To help us resolve this quickly, please provide your full name, a contact number, and a convenient time for us to reach you. You can also contact us directly at support@buygoods.com or by phone at 302-200-3480—we’re ready to assist.

Your feedback is greatly appreciated, and we truly value the opportunity to make things right. – Team BuyGoods

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