BuyGoods Reviews
BuyGoods Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BuyGoods has a 3.9 star rating from 398 reviews. Consumers are mostly neutral; 12% would likely recommend. Many reviews cite slow turnaround and refund requests as top issues.
Key Takeaways for Future Customers
- Check BuyGoods reviews for refund and billing experiences before ordering.
- Expect difficulty reaching a human customer service representative.
- Watch for unexpected charges, auto-ship or membership upsells.
Negative Feedback / Risk Areas
- Frequent customer complaints about delayed refunds and refund processing failures.
- Repeated billing errors and double charges reported.
- Poor phone support and reliance on automated responses.
- Reports of misleading advertising and high price levels.
Positive Feedback
Some customers note good products and attractive offerings and occasional helpful service interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BuyGoods has a 3.9 star rating from 398 reviews. Consumers are mostly neutral; 12% would likely recommend. Many reviews cite slow turnaround and refund requests as top issues.
Key Takeaways for Future Customers
- Check BuyGoods reviews for refund and billing experiences before ordering.
- Expect difficulty reaching a human customer service representative.
- Watch for unexpected charges, auto-ship or membership upsells.
Negative Feedback / Risk Areas
- Frequent customer complaints about delayed refunds and refund processing failures.
- Repeated billing errors and double charges reported.
- Poor phone support and reliance on automated responses.
- Reports of misleading advertising and high price levels.
Positive Feedback
Some customers note good products and attractive offerings and occasional helpful service interactions.
Media from reviews
BuyGoods Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hattiesburg, Mississippi
Received redundant trying to return products
Not receiving help to return products would appreciate some assistance Senior citizen in great need of help
You have run me in circles and provided no help with excess ordersun
- If you want aggrivation go for it
- Extreme difficulty with returns
Preferred solution: Price reduction
User's recommendation: Unhelpful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Ohio
Resolved: Keep getting run around for their mistake
Company fixed the issue and I have been provided with full refund. A supervisor finally reached out to me and gave me a full refund.
He was very respectful and courteous. I was very happy with the outcome.
I just hated that it had to take so many tries to finally get in touch with the correct person. All good now.
A supervisor finally contacted me back via email and refunded me in full. I was so glad this happened. They did step up.
I was told the original order would be cancelled and that I would only be sent and charged for the 12 bottles. Well, they charged me for 6 bottles and 12 bottles and decided to put all 18 bottles in the same box and send them to me. I do not want 18 bottles. I have been trying to return the 6 bottles now, but they want me to pay the shipping.
I don't think so. It was their error. I was told by one of their coaches that I would not be charged twice, but I was.
Very shady company, for sure. I am not happy with the runaround I have received.
- Cant speak to a person
Preferred solution: Full refund
User's recommendation: Just beware - you cannot actually speak to anyone -
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter |
Taos, New Mexico
Resolved: Refused refund
Company fixed the issue and I have been provided with full refund. Do not order---I obtained the "supplement" for brain health...arrived as "Hair and Nail" -obviously a scam of supplements.
The AI is people you would normally trust. Also paid $65 for return postage- needing insurance, etc.
Multiple calls and attempts to reach a person AI hangs up on you!
Returned FedEX with documented signature. refused refuns after many calls and only get AI and Hang ups.DO NOT EVER BUY FROM THEM!
- Ai used to hang up on you
- Even when you call customer service
- Will not refund money
Preferred solution: Full refund
User's recommendation: DO NOT EVER BUY FROM THEM!
Thank you for reaching out. We sincerely apologize for the delayed response and for the frustration and inconvenience you experienced while trying to obtain your refund.
We understand how upsetting it must have been to receive a product you did not expect, return it with documented delivery, and then have difficulty reaching someone who could assist you. We’re glad we were able to speak with you today and clarify the situation. During our conversation, you confirmed that you have received your refund. We’re very sorry again for the difficulties you encountered throughout this process, including the challenges you experienced when trying to reach customer support.
We appreciate your patience and are pleased that this matter has now been resolved. If you need further assistance, please send us an email at support@buygoods.com.
We're always happy to help! - Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Grafton, Massachusetts
BuyGoods Not Processing $312.38 Gumitide Refund; Fraudulent Company; BAD Customer Service
- - Unauthorized second Gumitide charge; bank canceled debit card.
- - AI-generated fraud video; nutritionist and host deny involvement.
I am STILL pursuing my refund nearly two (2) months after returning the Gumitide product unopened. BuyGoods continues to stall regarding my refund. Do NOT do business with BuyGoods!
A few minutes after the initial $312.38 order was processed, I received a Fraud Alert notification from my bank asking whether I authorized a second purchase in the amount of $226.50. I had NOT. I immediately phoned my bank and informed them of the situation. The bank's Fraud Specialist said that to ensure the security of my account, they would cancel my Debit card and issue me a new one. Immediately after that, I attempted to contact BuyGoods but was unable to reach anyone and left a message for a call back. I also went online and researched Gumitied and BuyGoods. SURPRISE: The video featuring Jillian Michaels and Today Show Host Jenna Bush Hager is an AI-generated fraud!!! Jillian Michaels has publicly denied ANY association with BuyGoods Gumitide.
On May 31, 2026 I purchased an order of Gumitide in the amount of $312.38 which was charged to my bank Debit card. I purchased the Gumitide after watching an online video which purportedly featured Nutritionist Jillian Michaels (formerly a coach on The Biggest Loser TV show) being interviewed by Jenna Bush Hager on what appeared to be the set of NBC's Today Show.
A few minutes after the initial $312.38 order was processed, I got a Fraud Alert notification from my bank asking whether I authorized a second purchase in the amount of $226.50. I had NOT. I immediately phoned my bank and informed them of the situation. The bank's Fraud Specialist said to ensure the security of my account, they would cancel my Debit card and issue me a new one. Immediately after that, I attempted to contact BuyGoods but was unable to reach anyone and left a message for a call back.
I went online and sent Emails to cancel the order but received an Email back saying that the warehouse had already prepared my order for shipment -- less than an hour after I placed it and BuyGoods was unable to cancel it. I also went online and researched Gumitied and BuyGoods. SURPRISE: The video featuring Jillian Michaels and Today Show Host Jenna Bush Hager is an AI-generated FRAUD!!! Jillian Michaels has publicly denied ANY association with BuyGoods Gumitide.
Here is the link to Jillian Michaels' Facebook Page where she explicitly denies any involvement or association with Gumitide and BuyGoods.
{{Redacted}}
Since June 3, I have sent multiple Emails and phone calls to BuyGoods attempting to get my money refunded. I have been in contact with at least five Customer Service reps by phone and Email, all to no avail. I keep getting excuses and the runaround.
I shipped the Gumitide unopened at my local US Post Office in early June using Priority mail. This cost me $15.10. I also sent an Email to BuyGoods informing them that they would have to refund my money either via Check, Money Order, Venmo, PayPal or Zelle since my bank had cancelled my Debit Card due to BuyGoods' fraud.
According to the USPS Tracking #9534 61** **91 6160 **** 68, it was delivered to BuyGoods facility in Largo, Florida on June 12, 2026 at 12:52 p.m.
I received an Email from Giovana Feitosa a customer support specialist at Flashburn.org (ostensibly a different organizatioin) on June 16, confirming BuyGoods had received the Gumitide package, stating:
"We have reviewed your support history and completed the logistical validation of your order. We have systematically confirmed that the return package sent under USPS tracking number 953461****916160****68 has been successfully received at our distribution center in Largo, Florida.
Transaction: 1LSD9Z5000Y08XJ Product: Gumitide Total Value: $312.38 Status: Return Received / Financial Adjustment in Progress"
Here's the catch: BuyGoods DID attempt to refund my money minus a 20% "restocking fee" and $15 in unspecified fees to my CANCELLED Bank Debit Card! Naturally, the refund attempt in the amount of $235 did NOT go through. Ms. Feitosa kept insisting that banks have their own mechanism to "route payments to the new debit card account after the old card is cancelled." My bank told me this is false..
Since then, I have received several other Email communications stating they would refund half my money and let me keep the Gumitide to try it. This is also ridiculous since the Gumitide was returned unopened! I've also spoken to two (2) customer service reps via phone who said they have escalated my complaint to a Supervisor and that I would receive a call back. That has never happened.
I am now escalating my complaint to the Massachusetts State Attorney General, the Delaware State Attorney General and the Florida State Attorney General. I'm also in touch with the Today Show which is investigating BuyGoods' fraudulent AI generated video where Jillian Michaels appears to endorse Gumitide to Today Show Host Jenna Bush Hager.
I will not stop in pursuing my Refund in the full amount of $312.38. I will also continue in my efforts to expose BuyGoods shoddy business practices.
- Terrible customer service phone calls not returned
Preferred solution: Full refund
User's recommendation: AVOID Doing Business with BuyGoods!
Thank you for reaching out. We sincerely apologize for the delayed response and for the frustration you have experienced throughout the return and refund process.
We understand how concerning it has been to wait for your refund after returning the Gumitide product unopened, especially after you were informed that the package had been received and you had already incurred return shipping expenses. We’re also sorry for the difficulties you encountered when trying to reach our support team and for the repeated refund attempts and communications that left you feeling that your concerns were not being properly addressed. We understand why this situation has been extremely frustrating, particularly given the length of time you have spent trying to obtain a resolution. Laura, we attempted to process your refund, but unfortunately, the transaction was declined with the following message from the payment processor: “Refund failed: Do Not Honor [#260634].” This means the refund could not be completed at this time.
We recommend contacting your bank or card issuer to confirm that they can accept the refund and to ask whether there are any restrictions preventing the transaction from being processed. Once the payment method is able to accept the transaction, please let us know so we can proceed with the appropriate refund assistance. We’re very sorry for the additional delay this has caused. Rest assured we're committed to improving our customer experience and appreciate the opportunity to address concerns like yours.
You may also contact us directly at support@buygoods.com.
We're here to help. — Team BuyGoods
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmichael, California
OMG. I have now lost my message to you...
- - Ordered Gumitide on 5/22/26 and got 6 bottles with a 90-day warranty.
- - Refunds are 60 days; no way to upload proof of the 90-day guarantee.
I have been told nothing can be done from the AI agent and I have received a email stating I am beyond the return period to receive a refund.
I ordered Gumitide 5/22/26. I was planning to order just 3 bottles, but they offered 6 bottles at a reduced price and extended the warranty to 90 days. They now tell me I am beyond their 60-day refund policy.
I told them I shot a photo from the website before I ordered the 6 bottles, and it shows the extended 90-day guarantee. I have not been able to provide it to them as there is no place to upload the photo.
Preferred solution: Full refund
User's recommendation: Unable to rate as this is unresolved. Very frustrating and time consuming process
Thank you for reaching out. We sincerely apologize for the delayed response and for the frustration and time you experienced while trying to reach us regarding your Gumitide order.
We understand how upsetting it must have been to be told that you were beyond the refund period, particularly when you had information showing a 90-day guarantee. We’re also sorry that you had difficulty submitting the photo you saved from the website. We’re glad to confirm that this matter has now been resolved. A full refund of $316.79 was processed on August 13, 2026 for your Gumitide order.
We have also resent the refund confirmation email for your records. We sincerely apologize for the inconvenience and repeated effort required to get this resolved. We appreciate your patience and hope the completed refund provides reassurance. If you need further assistance, please send us an email at support@buygoods.com.
We're always happy to help! - Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturned products
I sent the product back on July 14 at the post office in Beattyville, Kentucky. The ZIP code is 41311.
I do not have the tracking number.
I do have the receipt from the post office. I have made many calls to try to resolve this.
- At this time
- I would like to talk to a person
Preferred solution: Full refund
We’re truly sorry for the frustration and inconvenience you’ve experienced, especially after making several calls to get this resolved. We understand how concerning it can be to have returned your product and still not have confirmation of its status.
We appreciate you letting us know that you have your post office receipt, even though you no longer have the tracking number. To help resolve this matter, we have gone ahead and processed the refund to your account. Please allow 3–5 business days for the funds to appear in your account, depending on your financial institution's processing times. If you need any further assistance, please feel free to reach out to us at support@buygoods.com.
We're here to help. — Team BuyGoods!
Lewes, Delaware
Refund on Memo-Matrix
I was not successful when you told me to go to findorder.com. I just sent you an email for help in getting my refund.
It seems you are giving me the runaround. I want to return this merchandise. To whom do I return it unopened for my $294 refund?
Why is it so difficult? Do I need to file a complaint with the Delaware Attorney General?
Preferred solution: Full refund
Thank you for reaching out. We’re sorry for the frustration and inconvenience you experienced while trying to obtain your refund and return instructions.
We understand how frustrating it must have been to feel that you were being given the runaround when you simply wanted to return the unopened merchandise and receive your $294 refund. We sincerely apologize for the late response. We’re glad to reassure you that your full refund of $294.00 was processed on August 19, 2026. We have also resent the refund confirmation email for your records.
Thank you for your patience and for giving us the opportunity to resolve your concern. If you need further assistance, please send us an email at support@buygoods.com.
We're always happy to help! - Team BuyGoods
Frankfort, Kentucky
Call me
Answer me, so that we can reinstate a charge for $311.64 for a weight loss capsule for six months on my Visa card.
User's recommendation: No recommendation
Thank you for reaching out. We’re sorry for the frustration and apologize for the late response.
We understand that you were requesting assistance regarding a $311.64 charge for a six-month supply of weight loss capsules. We attempted to call you today, but unfortunately, we were unable to reach you. After reviewing the available order records, we could not find an order for 6 bottles totaling $311.64. The only orders we found under your information are: AlkaSlim – 7 Bottles: $282.24 AlkaSlim – 12 Bottles (Upgrade): $419.76 We hope this clarification is helpful and reassure you that we are happy to assist with any questions regarding these orders.
If you need further assistance, please send us an email at support@buygoods.com.
We're always happy to help! - Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFighting to get order refund
- - Total cost nearly used my entire Social Security check.
- - Returned package with shipping label photo; no response after proof of delivery.
Once again, I had buyers remorse when I saw the actual total of order. I'm on SS and that total was nearly my entire check.
I sent package back with a photo of shipping label, as I was told to do.
"***" via email says same thing each time that I need to send product.
I did and I have all the info. When sent, to whom, and YES IT WAS DELIVERED.
I also sent pics of order with all the order numbers. No response.
- Nice products
- Too pricy on fixed income
Preferred solution: Full refund
User's recommendation: Keep all bells and whistles. No matter how honest you are, Big Corps obviously dont.
Thank you for reaching out. We sincerely apologize for the delayed response and for the frustration you experienced while trying to obtain your refund.
We understand how stressful it must have been, especially after realizing the total cost was more than you could comfortably afford and then taking the steps to return the package as instructed. We’re sorry that you had to repeatedly provide the same return information even though you had already submitted the shipping details, photos, and delivery confirmation. We understand how discouraging it must have been not to receive a clear response. We’re glad to confirm that your refund was processed on June 30, 2026.
We have also resent the refund confirmation email so you have the details for your records. We sincerely apologize again for the inconvenience and lack of communication, and we appreciate your patience. If you need further assistance, please send us an email at support@buygoods.com.
We're always happy to help! - Team BuyGoods
Albuquerque, New Mexico
Did not recieved entire order and want a refund
I tried calling your AI operator, but it will not connect to a live person. My order is wrong.
I'm very angry and want a full refund. I'm going in circles here and want help!
- Unable to speak with representative
Preferred solution: Full refund
User's recommendation: No
Thank you for reaching out. We sincerely apologize for the delayed response and for the frustration you experienced with your order and your difficulty reaching a live representative.
We understand how upsetting it can be to receive an incomplete or incorrect order and feel like you’re going in circles while trying to get help. We’re glad we were able to address your concern. We can confirm that you accepted a partial refund, which was processed on August 13, 2026. We’re sorry for the inconvenience you experienced and appreciate the opportunity to assist in resolving the matter.
We hope this resolution provides some reassurance. If you need further assistance, please send us an email at support@buygoods.com.
We're always happy to help! - Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harpswell, Maine
Terrible customer service and product doesn't work
- - Two Slimtide orders; return label and full refunds requested.
- - Product didn't work; wants immediate refund and a response ASAP.
I bought 2 bottles of Slimtide basic offer, 158.00, 9.99 shipping & handling, and 9.88 taxes. It doesn't work.
I tried 10 capsules and it was a waste of time. I need an immediate refund. I also bought, on the same day, 6 bottles of Slimtide for 114.00 plus 7.13 taxes, most popular, bought on May 15 on both orders. On my Discover card: Discover card 121.13 on 5/15 and 177.87 same day.
Please send a return label and full refund. I have tried contacting you for a few days; please respond ASAP.
- No customer service also no contact numbers to call
Preferred solution: Full refund
User's recommendation: I hope I get this refund as this is a lot of money for me as I am retired
I'm truly sorry to hear that your experience did not meet your expectations, and I understand how frustrating it must have been to have difficulty reaching us. Thank you for bringing this to our attention.
To help resolve this matter, we have gone ahead and processed a full refund to your account. Please allow 3–5 business days for the funds to appear in your account, depending on your financial institution's processing times. If you need any further assistance, please feel free to reach out to us at support@buygoods.com.
We’re here to help. — Team BuyGoods!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I only received half of my money back I was told I would get a full refund
- - Promised a full $230 refund, but only half was issued.
- - Two items with order AD6Z3FOY were returned unopened.
- - Support is AI-based; no phone number.
1/4 of a refund 22.00 then I got something saying they were refunding 55.00 and that didn’t happen. Don’t order from them.
They have still not given me the other half of my money, and I shipped back all of the product unopened in the same packaging the same day I got it. When I tried to call, all I get is an AI person, and they just don't get what I'm trying to say, and there's no real phone number to contact these people and actually talk to a person. I am so disappointed, and they are thieves.
They're stealing half my money, and they're not responding to me by email anymore. I give them an F plus F.
Preferred solution: Full refund
User's recommendation: Do not use this company
Thank you for reaching out. We’re sorry for the frustration and disappointment you experienced regarding the refund for order AD6Z3FOY.
We understand how concerning it was to return all of the products unopened and then not receive the full amount you were expecting. We sincerely apologize for the late response. We’re glad to provide reassurance that the refund for the remaining amount has been processed.
This completes the refund due for your order. Thank you for your patience and for giving us the opportunity to resolve your concern.
Detroit, Michigan
Lack access
I was trying to apply for Apollo, and I was trying to upgrade to Apollo Pro. I had to approve my bank to allow access, and when I returned, I was kicked out.
I couldn't log in through my email, but I paid for the original Apollo, and I still don't have access. I would either like to have my money back or access to the program.
- I was excited that i was able to get apollo pro
Preferred solution: Full refund
We sincerely apologize for the frustration and inconvenience this has caused you. I completely understand how disappointing it must be to not receive access to the Apollo program and then wait several days without getting assistance after reaching out for help.
We truly appreciate your patience and understand your concern regarding the charge. I’ve now processed the refund on your account. Please allow 3–5 business days for the funds to reflect, depending on your bank’s processing times. If you have any additional questions or need further assistance, please don’t hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480.
We’re always here to help. — Team BuyGoods!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Return my money—the $321—to my account.
- - Returned items unopened; BuyGoods kept $321 and the products.
- - Bank says BuyGoods hasn’t contacted them; 20-day refund deadline; possible suit.
I am so tired and frustrated with messaging BuyGoods to get my $321 back into my bank account. I returned their products exactly as they were sentunopenedyet now it turns out they have kept both my $321 and the products.
I have spoken to the bank to dispute the charge, and they tell me that BuyGoods hasn't been in touch with them; BuyGoods is the one that needs to refund the money. Just as easily as they took the $321, they should return it. I am giving them a 20-day deadline to deposit the $321 into my account; otherwise, I will be forced to sue BuyGoods.
I am fed up with all of this and have reached my limit. Thank you.
Preferred solution: Full refund
User's recommendation: Never buy buyGoods very bad
Thank you for reaching out. We sincerely apologize for the delayed response and for the frustration and stress you’ve experienced while trying to resolve the $321 charge.
We understand how upsetting it must be to have returned the products unopened and still be waiting for the funds to be returned. After reviewing the transaction, we can confirm that the $321 charge was disputed with your bank on February 4, 2026. Since the transaction is under a bank dispute, we are unable to process a refund through our system. We understand that this may not be the resolution you were hoping for, and we’re sorry for the inconvenience.
At this point, we kindly advise you to coordinate directly with your bank regarding the status of the dispute, as they will be able to provide the latest information and next steps for recovering the disputed amount. If you need further assistance, please send us an email at support@buygoods.com.
We're always happy to help! - Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cary, North Carolina
Resolved: Complete Refund was not received
- - Order placed 5/19 via BuyGoods; never shipped, only a shipping label.
- - Cancellation 6/1; $73.50 refunded, $281.82 due; automated replies.
Refunded via credit card used when ordering product. Realizing that I would never speak with a live person, but only a computer-generated customer support rep, I looked for the Better Business Bureau in the State where the company is headquartered and filed a complaint. I also gave a review on Pissed Consumer site which is where Buy Goods responded...they actually submitted the refund back to my credit card on the day of my review.
I called on 6/1 to cancel the order, and on 6/2, I received an email that the order was cancelled and a partial refund of $73.50 was issued (which it was). However, I have been trying to get the remaining amount due, $281.82, refunded since. You will never talk to a live person, only a computer-generated rep. The responses are always the same: 'follow these procedures to report your problem,' and wait 5 to 10 days for your refund to show on your credit card statement, etc.
(By the way, I've had 3 months of credit card statements, and the only refund is the $73.50.) They are showing my account as closed and refunded. I suppose they are counting that most people will drop this and absorb the loss.
I am reporting this to every site I can, including the BBB and other agencies. The refund problem seems to be a big complaint with them.
- No pros
- Only paid a small partial refund
- Runaround to get all refund
- No live person to talk with only computer generated reps
Preferred solution: Full refund
User's recommendation: Avoid at all costs
We're truly sorry to hear about your experience and understand how frustrating it must be to have waited so long for a resolution, especially after receiving confirmation that your order was canceled. We also understand your concern regarding the remaining refund balance and the difficulty you've experienced reaching a live representative.
To help resolve this matter, we have processed the remaining refund to your original payment method. Please allow 3–5 business days for the funds to appear in your account, depending on your financial institution's processing times. If you need any further assistance, please feel free to reach out to us at support@buygoods.com.
We're here to help. — Team BuyGoods!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel orders
Company fixed the issue and I have been provided with full refund. They offered partial refunds but eventually gave a full refund.
When I finally spoke to someone at Buy Goods, she offered a 35 percent discount then offered a 50 percent discount. I refused to accept anything less than a full refund. She then gave me a 50 percent refund & told me I would get the balance once they received the merchandise. When I checked the tracking yesterday, it said it was undeliverable.
But, today I received the refund of the balance. Thank you "Pissed Consumer".
The first email was sent within 5 minutes of the order confirmations coming in. I sent 2 more emails a few hours later to make sure they got the cancellation reached them before the merchandise was shipped. Exactly 24 hours after placing the order, I received an email telling me the orders had been shipped. I did receive a call before receiving the shipping email to ask what the issue was but that was just to tell me to call the number I had called the day before with a hang up & no return call.
I called the number again, was on hold for almost 20 minutes before a recording told me they were busy & would call me back. That hasn't happened either!
Now the merchandise has been shipped and I am going to have to wait for it to arrive, ship it back and WAIT for my refund!!! I am 73 and on a "fixed income" and can't afford to wait weeks or months to get back almost $500.
- Dosent answer phone or contact customer
- Slow customer service response
- I was charged for an amount that i did not authorize
Preferred solution: Full refund
We're truly sorry for the frustration and inconvenience you've experienced. We understand how upsetting it must have been to send multiple cancellation requests shortly after placing your order, only to find that the shipment had already been processed before a resolution could be provided.
We also recognize the additional stress caused by the difficulty reaching support and the concern of having a significant amount of money tied up while waiting for the return and refund process. To help resolve this matter, we have gone ahead and processed a full refund to your account. Please allow 3–5 business days for the funds to appear in your account, depending on your financial institution's processing times. As the order has already shipped, we would greatly appreciate it if you could refuse the package upon delivery.
This will help ensure the shipment is returned to the sender as quickly as possible. Thank you for your patience and understanding. We sincerely apologize for your experience and appreciate the opportunity to make things right. If you need any further assistance, please feel free to reach out to us at support@buygoods.com.
We’re here to help. — Team BuyGoods!
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Having the same issue. the system doesnt have real humans
Thank you for taking the time to update your review. We're pleased to hear that a supervisor was able to assist you and that your full refund has been processed.
It's also wonderful to know that you found the interaction respectful and courteous. That said, we're truly sorry for the frustration you experienced before your issue was resolved. We understand how upsetting it was to be charged for both orders after being told the original purchase would be canceled, and we regret the difficulty you had reaching the right person for assistance. This is not the experience we strive to provide.
Your feedback is greatly appreciated, as it helps us identify opportunities to improve our processes and customer support. Thank you for giving us the opportunity to make things right, and we wish you all the best moving forward. If you need any further assistance, please feel free to reach out to us at support@buygoods.com or call 302-200-3480.
We're here to help. — Team BuyGoods!