BuyGoods
Reviews and Complaints
I returned an item to you that apparently you did not receive and/or documentt as received. You have answered my return but I would like you to track the return if not sent yet. Thank youl
I talked with your representative in Customer Service, Andrea, on 07/16/2025, and the records there showed that the 3 items had been received at my Post Office in Sacramento, CA. However, I do not have those items (Gluco Armor - sugar supplements, 3 bottles) and do not have those items as ever received or ordered.
What do you show now about the history of this order and where it was last seen? I would like to definitely resolve this confusion and be returned the amount that was apparently paid for it. Please see original order and let me know what your records show. Thank you!
Christina Graybill
P.
O. Box 417293
Sacramento, CA 95841
916-247-**** or 916-348-****
User's recommendation: Continue business, with caution as always.
Need info about the order as I have not gotten anything from them
I watched a presentation by Dwayne Johnson for a suppliment and I ordered a six month supply that cost me $321.00. The only thing I got was a question from my bank as to did I make the purchase.
I told them yes it was me and they released the funds.
It has been 4 days and I have not recieved anything from the co. And I cannot find any referrence to the Rock or even the ad.
Thank you for reaching out to us. I completely understand how upsetting this experience must be—especially when things don’t align with what was advertised—and I truly appreciate you bringing it to our attention.
I want to assure you that I’ve already processed the full refund back to your original payment method. Please note that depending on your bank, it may take 3 to 5 business days for the amount to reflect on your statement. While we are not affiliated with any advertisements featuring Dwayne Johnson, we take concerns like this very seriously. Unfortunately, some unauthorized ads circulating online misuse his image without permission, and we strongly encourage reporting those when encountered.
If you have any further questions or need assistance with anything else, please don’t hesitate to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Three charges of the same amount on my account
Can’t
Thank you for reaching out to us. I completely understand your concern upon seeing unexpected charges on your account—it's absolutely valid to want clarity on that.
After reviewing your records, I found that there were two orders placed on June 18 and one more on June 19, each for $177. If these charges were unintentional, I truly apologize for any confusion this may have caused. To make things right, I’ve already processed full refunds for these orders back to your original payment method. Depending on your bank, it may take 3 to 5 business days for the amounts to reflect on your statement.
If you have any further questions or need additional support, please feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re always here to help. Team BuyGoods!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund owed
Company fixed the issue and I have been provided with full refund. Product did not preform as advertised . Patience and detailed documentation to support you claim.
They have yet to respond to the item that was returned. I have tracking number and confirmation that it was delivered last Friday, 6 June 2025 to the designated P.O. Box.
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced with the calls and the delay in getting an update. I completely understand how frustrating this must have been, especially since you’ve already made the effort to return the item and have confirmation of its delivery.
I’ve checked your account, and I’m pleased to confirm that your refund has now been processed in full. The amount should reflect back to your original payment method within 3–5 business days, depending on your bank’s processing time. We truly appreciate your patience, and if there’s anything else we can assist you with please feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Goods not received
Roger Bell
515 Barrett Ave Apt 101
Morgan Hill CA 95037
408-723-****
Notification and photo of delivery were shown, but FedEx did not knock or ring the doorbell. Items were 'stolen'... My bedroom is three feet away behind the wall from the picture. I would have heard the doorbell or the knock. My wife's caregiver would have also heard the knock or the doorbell. The items were for my wife who has dementia. I wanted to see if your product would give her some clarity. Now I have lost almost $600 and confidence in FedEx, as well as in your company, for not having a signature required upon delivery of what I consider a medical need. It's insane.
The items were stolen, and I certainly don't hold you responsible. That's just the nature of the world we live in. However, the process of insuring they aren't needs to be addressed. The photo, as you can see, does not show my name or anything. So, to be sure, I am not using online ordering anymore. As for the theft, I will let the police and the videos the Lodge is supposed to have handle that. Incidentally, FedEx delivery apparently does not knock or ring doorbells. At least, not for the last two deliveries I received.
- Fedex
Preferred solution: Full refund
User's recommendation: Don't use fedex
I hope you are having a great day. Thank you for your feedback.
I’m sorry to hear that you didn't receive your order. This is certainly not how we wanted your experience to be. It is our priority to ensure that your purchase gets delivered. As what we discussed over the phone, we already went ahead and submitted a reshipment request of your order.
You will receive the tracking details to your email once the order has shipped out. Your feedback is valuable to us, and we are committed to improving our service based on the insights our customers provide. Should you need further assistance or have any more questions, feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Your pills are not working with my prescription
Company fixed the issue and I have been provided with apology. I used the number your Company posted on the text you sent me and it got me read through.
I am very satisfied.
They gave me a full refund on the product on the that I didn’t use and a Partial refund on the product I returned that I used part of your company is great thank you for your assistance and the other company. Good by goods has done me justice and was very kind and without any hesitation to return my money thank you so very very much.
I shipped back the item that I purchased and was told I would get a refund when they received it. I got it on Wednesday. Haven’t heard anything from him called today to find out and they don’t have a phone number anymore so now I’m out the money and the refund and the product.
Preferred solution: Full refund
User's recommendation: Know what effect your prescriptions on these pills that they give you that’s so much trouble I had with it
Thank you so much for your kind words! We're truly glad to hear that everything has been resolved to your satisfaction and that you received the refund you deserved.
We appreciate you giving us the opportunity to make things right. Your feedback means a lot to us, and we'll be sure to pass your kind comments along to the rest of the team. Should you need further assistance or have any more questions, feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to cancel an order
Im trying to cancel an order and cant even get anyone to answer a phone when is the operating hours at buy goods
Preferred solution: Full refund
User's recommendation: Probably not unless this is resolved
Thank you for reaching out to us, and I’m truly sorry to hear about your experience trying to get in touch. I completely understand how frustrating that must have been for you.
I’ve checked your account, and I’m pleased to confirm that your refund has now been processed in full. The amount should reflect back to your original payment method within 3–5 business days, depending on your bank’s processing time. We truly appreciate your patience, and if there’s anything else we can assist you with please feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Business
Wow, please spend your hard earned $ elsewhere.
I was charged so many times for just ONE order. Different amounts same amounts, just all over the place.
There pricing is NO better then your neighborhood drug store.
And just like the local stores buy goods loves selling crap not worth a dime. We see them everyday everywhere, miracle cures.
Stay away.Stay AWAY
User's recommendation: Stay away!!!
Thank you for reaching out. I'm truly sorry to hear about your experience, and I completely understand how frustrating unexpected charges can be.
After thoroughly reviewing our system using the information provided, we were unable to locate any order under your name or details. We value your feedback and take concerns like yours seriously, as they help us continue to improve our service.
At BuyGoods, customer satisfaction is very important to us, and we're here to help resolve any issues you may be facing. If you have any additional details that might help us locate the order, please don’t hesitate to share them.Feel free to contact us at support@buygoods.com or call us at 302-200-3480—we’re here to help.Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wanna return the Serena flow that I bought it’s not working
I called 3×2 of the times the call dropped, and the last time they said they would call me in 48 hours, but I've been in the hospital for four days, and nobody's called me. I need to return them or get half my money back and not return them because I'm in the hospital, and I don't have anybody in Florida that I know who could go get them and return them. So please give me a call at 707-502-****.
- But then it just kind of fizzled out
- Stuff seemed to work at first
Preferred solution: Price reduction
User's recommendation: They can’t ever find your file
Thank you for reaching out, and I’m truly sorry to hear that you’ve been in the hospital. I hope you're feeling a little better each day.
I also want to acknowledge the frustration of calling multiple times and not receiving the follow-up you were promised—that's understandably upsetting, especially given everything you're going through. Looking into your account, I can see that you were able to speak with one of our representatives and accepted the partial refund offer during that call. I truly appreciate you taking the time to connect with us despite your current situation. If there's anything else you need please don’t hesitate to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuyGoods didn't refund me for their ProNail antifungal spray that didn't cure my toenail fungus, as they claimed it would within the first week of using it.
The company offers a 100% money back guarantee if the nail fungus is not cured. When I phoned them after using the Pronail spray for 58 days, they said I should continue to use the product as it could take longer.
When I found it didn't work at all, and they wanted me to ship the product back to them, a supervisor said I would be able to get a full refund even if it would be outside the 60 day window. Now when I did ship the product back to them for the full refund (cost was $314.58 for 6 bottles) they say its well outside of their 60 day warranty period.
This is a terrible company, that doesn't stick to their word.
Their Pronail product doesn't work at all (for me). I'd advise anyone against purchasing from this company.
Should be renamed DON'T BuyGoods!
User's recommendation: Stay clear of this vendor!
Thank you for reaching out and sharing your feedback. I truly understand how frustrating this experience has been, and I’m really sorry for the inconvenience it has caused.
Upon reviewing your account, I’d like to clarify that during your call with us on December 18, 2024, we provided the full details of our money-back guarantee, including that you had until January 7, 2025 to return the product for a refund. At that time, you agreed to proceed with the return. However, the return was completed well beyond the coverage of our guarantee, which is why we’re unable to process a refund for this order. I genuinely regret that we’re unable to meet your expectations on this matter.
Your feedback has been noted and will be shared with the appropriate team. If there’s anything else we can assist you with, please feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
I did not order or receive anything from BuyGoods as they billed me for, as described in text to BuyGoods Customer Service
Described in original "Public Review or Complaint" of 07/16-17-****. Thank you!
Christina Graybill
P.
O. Box 417293
Sacramento, CA 95841
916-348-****
User's recommendation: Remember to add any necessary instructions to ensure order and delivery of items..
Thank you for reaching out to us. I completely understand how concerning it must be to see an order you don’t recall placing, and I appreciate you bringing this to our attention.
I’ve carefully reviewed your account, and I want to assure you that the full refund has already been processed back to your original payment method. Please note that depending on your bank, it may take 3 to 5 business days for the amount to appear on your statement. We truly appreciate your patience and understanding as we worked through this. If you have any further questions or need additional assistance, feel free to contact us at support@buygoods.com or give us a call at 302-200-3480.
We’re here to help. Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t find my order confirmation
I ordered medication for my neuropathy. The funds for this medication were taken out of my account on June 2, 2025.
I have not received a confirmation of the order.
Please send me a confirmation. Thank you,
Thank you for reaching out, and I truly understand how important this order is for you. I’m sorry for any confusion or concern this may have caused.
I’ve checked your account, and I can confirm that your order was successfully placed on May 30, 2025. I’m sending you a copy of your order confirmation in your email for your reference. Based on the latest tracking information for your order, it appears that your package was delivered on June 4, 2025. If you need further assistance or have any questions, please feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel order
To cancel order dont want this order and dont want to be billed for it
I've changed my mind about it
Sorry for the inconvenience
Thank you Pat Lublin
Thank you for your message, and I completely understand your decision to cancel the order. I’ve checked your account, and I’m happy to confirm that your order has already been refunded.
You should see the amount reflected in your account within 3 to 5 business days, depending on your bank’s processing time. If there’s anything else you need or if you have any other questions please feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Disappointed in the fact that the video did not mention you had to purchase meal plan and exercise videos
I went online to request a refund on my PayPal account and was met by a website that was not very user-friendly. I managed to negotiate my way through and hope I made my point to them. I will await further communication on my request for a refund.
- Sounds good
- Video is not reality
Preferred solution: Full refund
User's recommendation: If you are willing to purchase extras, you probably would be very satisfied with the product. I however, was not able to purchase more.
Thank you for reaching out to us. I understand your confusion regarding the order, and I’m here to help clarify.
I’ve reviewed your account, and I can confirm that a refund has already been processed for your order. The full amount was refunded on April 14, 2025. You should see the credit reflected in your account within 3-5 business days, depending on your bank’s processing times. Your feedback is valuable to us, and we are committed to improving our service based on the insights provided by our customers.
If you need further assistance or have any additional questions, please feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Failure to receive seven ninths of my order.
Company fixed the issue and I have been provided with apology. Sent an email to buygoods and they eventually responded to it.
Order numbers 1D 123451 and ID 123455 from 13 December 2024 for 9 bottles of Mentalist Pro.
I have received only 2 bottles out of the total order on 24 February 2025.
I would now prefer a refund for these 7 bottles.
- Failure to deliver as contracted
Preferred solution: Full refund
User's recommendation: Be very careful!
We appreciate you sharing this update. I’m glad to hear that the issue has been resolved and that you received an apology.
Your feedback is valuable to us, and we are committed to improving our service based on the insights our customers provide. Should you need further assistance or have any more questions, feel free to contact us at support@buygoods.com or call us at 302-200-3480.
We’re here to help. Team BuyGoods
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Thank you for reaching out to us. I completely understand how concerning it must be to see an order you don’t recall placing, and I appreciate you bringing this to our attention.
I’ve carefully reviewed your account, and I want to assure you that the full refund has already been processed back to your original payment method. Please note that depending on your bank, it may take 3 to 5 business days for the amount to appear on your statement. We truly appreciate your patience and understanding as we worked through this. If you have any further questions or need additional assistance, feel free to contact us at support@buygoods.com or give us a call at 302-200-3480.
We’re here to help. Team BuyGoods